Thank You for Choosing Vinora
We truly appreciate your trust in Vinora for your wine purchases. Our priority is to ensure you enjoy an exceptional shopping experience with us. By placing an order on our website, you agree to our General Terms & Conditions. We kindly ask that you review our Return & Exchange Policy to make your shopping experience smooth and enjoyable.
Return & Exchange Policy
This Return & Exchange Policy applies exclusively to purchases made through our website.
No Refunds, Store Credit Offered
We do not offer refunds. Instead, we provide a store credit valid for 1 month, allowing you to select from our fine wine collection at your convenience.
Eligibility for Return or Exchange
We accept returns or exchanges within 7 days of your purchase for the following reasons:
- You received the incorrect item in your package.
- You received a damaged or broken item.
- The quantity delivered does not match your order.
- If a wine has been spoiled or oxidized, it may be exchanged.
Conditions for Wine Returns
- Returned wines must not be less than half a bottle.
- The wine will be subject to an evaluation by our team to determine eligibility for return.
We reserve the right to reject any return or exchange that does not meet these conditions.
How to Initiate a Return or Exchange
- If your item qualifies for a return or exchange under our policy, please have your order invoice number ready and contact us using our Contact Us Form or through WhatsApp.
- Once we verify that your request is valid, our customer service team will reach out to assist you with the return or exchange process.
Vinora Customer Support
We are dedicated to ensuring you have the best experience with Vinora. If you have any concerns or need assistance, please do not hesitate to contact us at any time using our Contact Us Form or through WhatsApp. We are here to help make your shopping experience enjoyable and stress-free.