At Vinora, we value your trust and aim to provide an exceptional shopping experience. To ensure transparency, we have outlined the terms and conditions governing your use of our website. If you have any questions, feel free to contact our support team at contact@vinora.com.sg.
1. Overview of Vinora
a. By purchasing goods from www.vinora.com.sg (“Website”), you agree to abide by these Terms and Conditions of Sale, as well as our Privacy Policy, Returns Policy, and Website Terms of Use. Should you disagree with any of these conditions, please refrain from using the website or making a purchase.
b. The website is operated by Vinora, a registered business in Singapore with the address 32 Pekin Street, #05-01, Singapore (048762).
c. All products and services featured on the website are sold exclusively by Vinora.
d. By placing an order, you are making an offer to purchase goods subject to the terms listed herein, which we may accept at our discretion.
e. Trademarks, logos, and any proprietary materials displayed on the website are the property of Vinora and may not be reproduced without permission.
2. Agreement to Terms
a. Your use of the website constitutes your acceptance of these Terms. By accessing or using any part of the website, you agree to abide by these conditions.
b. These Terms may be modified periodically, and any changes will become effective immediately upon being posted. It is recommended that you review the Terms before placing an order or continuing to use the site.
3. Registration and User Accounts
a. You may browse the website as a guest or register an account for additional benefits.
b. To create an account, you are required to provide accurate personal information, including your name, contact details, and a valid email address. Failure to provide correct information may hinder our ability to process your orders or offer assistance.
c. Account security is crucial. You are responsible for safeguarding your password and are liable for any activities conducted under your account. Please notify us immediately if you suspect unauthorized use of your account.
d. Each customer may register only one account per email address.
4. Age and Legal Compliance
a. By using this website and purchasing alcohol, you confirm that you are at least 18 years old, as required by Singapore’s Liquor Control Act. It is illegal to sell or supply alcohol to minors.
b. If we suspect that a minor has placed an order, we reserve the right to request age verification before fulfilling the order.
c. Orders placed by minors may be canceled, and legal action may be taken where necessary.
5. Orders and Acceptance
a. Carefully review your order before proceeding to checkout, as modifications or cancellations after the order has been placed may not be possible.
b. Your order constitutes an offer to purchase the goods described. Vinora reserves the right to accept or reject your order for any reason, including errors in pricing or stock availability.
c. Upon acceptance of your order, you will receive a confirmation email. However, this does not guarantee order fulfillment, and your payment may be refunded if an issue arises.
d. If your order cannot be processed due to stock shortages or other issues, we will notify you promptly and offer a refund or alternative solution.
6. Pricing and Payment
a. Prices displayed on the website are in Singapore Dollars (SGD) and include applicable GST. Prices are subject to change without prior notice.
b. Payment must be completed in full via our secure online payment gateway before your order can be processed and shipped.
c. If your payment method is declined, we may contact you to arrange an alternative payment method. Failure to make payment may result in order cancellation.
d. Vinora is not responsible for any losses resulting from fraudulent or unauthorized use of your payment details.
7. Delivery and Shipping
a. Orders are typically dispatched within 2 to 5 business days. Delivery timelines may vary based on stock availability and delivery location.
b. We deliver to addresses within Singapore, excluding restricted zones such as Jurong Island and certain off-shore islands. Please refer to our shipping policy for specific details.
c. If delivery cannot be completed on the scheduled date, a re-delivery fee may apply.
d. You are responsible for inspecting your goods upon receipt. Any issues or damages should be reported within 7 days of delivery.
8. Returns and Refunds
a. If you receive incorrect or damaged products, you are entitled to a replacement or refund, provided that you notify us within 7 days of receiving the items.
b. Items returned must be unopened, in their original packaging, and accompanied by proof of purchase.
c. We do not accept returns or offer refunds for items due to a change of mind. Refunds are only processed for faulty or incorrectly supplied products.
9. Liability and Disclaimer
a. While we strive for accuracy, we cannot guarantee that product descriptions, pricing, or other content on the website is error-free. In the event of any such errors, we reserve the right to correct or update the information and cancel orders as necessary.
b. Vinora is not liable for any indirect, incidental, or consequential damages arising from your use of the website, except as required by law.
10. Governing Law
These Terms are governed by the laws of Singapore, and any disputes will be resolved under the jurisdiction of Singaporean courts.
11. Changes and Modifications
We may update these Terms from time to time to reflect changes in our policies, legal requirements, or business practices. By continuing to use our website after any updates, you agree to the revised terms.
12. Contact Us
For any questions or concerns regarding these Terms, please reach out to our customer support at:
Email: contact@vinora.com.sg
Address: 32 Pekin Street, #05-01, Singapore (048762)