1. How do I track the status of an order?

Sign into your account at vinora.com.sg. Once logged in, click on your name in the site navigation and select "Orders" to view the status of your purchase.

2. Can I cancel an order after I have placed it?

If you need to cancel an order after it has been placed, please contact our Customer Service Team on Whatsapp as soon as possible. We will do our best to assist you, but please note that cancellations may not be possible if the order has already been processed for delivery.

3. I have further questions. Whom should I contact?

If you have any additional questions or concerns, please use our Contact Us form, or reach out to us via Whatsapp or email at contact@vinora.com.sg. Our team is here to assist you.

4. Do you have a shop in Singapore?

At the moment, we do not have a physical shop. Vinora operates solely via e-commerce, providing you with the convenience of browsing and purchasing wine directly from our website.

5. Is there someone I can meet in person to discuss bigger orders or plan events?

Yes, we are happy to assist with larger orders or event planning. Please contact us via WhatsApp or through our Contact Form to schedule a discussion with one of our representatives.

6. What payment methods do you accept?

We accept a variety of secure payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• Mobile Payments (Apple Pay, Google Pay)
• Local Payment Methods (GrabPay, PayNow for Singapore customers)
• International Wallets (Alipay, WeChat Pay)

For full details on secure payments, visit our Secure Payment page.

7. Is my payment information secure?

Yes, your security is our top priority. We use SSL encryption and partner with Stripe to process payments securely. Learn more about how we protect your payment information on our Secure Payment page.

8. How much does delivery cost?

Delivery is free for orders above SGD 300. For smaller orders:

• Below SGD 150: SGD 25 per location
• SGD 151 to 299: SGD 15 per location

For full delivery details, visit our Delivery Information page.

9. Do you ship internationally?

At this time, we do not offer international shipping. If you are located outside Singapore, feel free to contact us for special requests, and we will try to assist where possible.

10. What is your return policy?

We offer a 30-day return policy for all our products. If you receive a faulty or incorrect product, please reach out to us immediately for a replacement or refund. Items must be unopened and in their original condition to qualify for a return. For full return details, see our Terms and Conditions.

11. How do I know which wine to choose?

Each product page on our site includes detailed descriptions, tasting notes, and pairing suggestions to help you select the perfect wine. If you need more personalized recommendations, don’t hesitate to contact our wine experts through WhatsApp or our Contact Form.

12. What is your policy regarding the sale of alcohol to minors?

You must be 18 years of age or older to purchase and receive alcoholic beverages from our site, in accordance with Singapore law. We reserve the right to request age verification upon delivery. Learn more about this in our Terms and Conditions.

13. Do you offer a loyalty program?

We are working on launching a loyalty program soon, where customers will be able to earn points with every purchase and redeem them for discounts on future orders. Stay tuned for updates!

14. Is my personal data safe with Vinora?

Yes, we take your privacy seriously. Our Privacy Policy details how we handle and protect your personal information, including compliance with Singapore’s Personal Data Protection Act (PDPA).