Introduction
Welcome to Vinora's Personal Data Protection Policy (“Privacy Policy”). This document outlines how Vinora manages, collects, uses, and discloses your Personal Data in accordance with the Singapore Personal Data Protection Act (2012) (“the Act”). This Privacy Policy details Vinora’s commitments and responsibilities regarding the handling of Customer Data.
By using Vinora’s services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, which may be updated from time to time. The Privacy Policy is divided into two sections:
- Part A: General Customer Data Privacy Policy
- Part B: Privacy Policy for Data Collected through Vinora’s Websites
Part A: General Customer Data Privacy Policy
1. Types of Customer Data
Vinora collects Customer Data based on the nature of the service requested or transaction performed. The categories of Customer Data collected include:
- Personal Data: Information that identifies an individual, such as name, gender, date of birth, contact details (address, phone number, email), and technical data (IP address).
- Statistical Data: Anonymous data such as website visitor counts used for analysis to improve our services.
Customer Data consists of both Personal Data and Statistical Data. Providing Customer Data (unless marked as “optional”) is necessary for Vinora to deliver services. Failure to provide necessary data may result in our inability to offer the requested services, update you on products, or involve you in promotions.
2. Purposes for Collection, Use, and Disclosure
Vinora collects Customer Data from various sources to:
- Process transactions and provide customer support.
- Communicate about our products and services, including marketing and promotions.
- Conduct surveys, research, and ensure legal compliance.
We may share your Customer Data with third parties, such as service providers and legal advisors, to achieve these purposes. We strive to ensure that these parties adhere to this Privacy Policy. Customer Data may also be disclosed for legal reasons or to protect the safety and security of individuals and entities.
3. Transfer of Information Overseas
Vinora's office is located in Singapore, but Customer Data may be transferred to other locations where Vinora operates or stores records, in accordance with our contractual obligations.
4. Consent
By engaging in transactions or services with Vinora, consent to the collection and use of Customer Data is generally implied. Where required by law, we will seek explicit consent. If you provide data on behalf of others, ensure they are informed and consent to this Privacy Policy. You may withdraw your consent at any time by contacting us. Note that Statistical Data does not require consent for collection.
5. Access
You can request access to your stored Personal Data by contacting our Data Protection Department. We may charge a reasonable fee for this service and reserve the right to deny access under specific circumstances, such as legal objections or threats to security.
6. Retention
Vinora retains Customer Data only as long as necessary for its intended purpose, legal requirements, or business needs. We ensure that data destruction is conducted securely.
7. Accuracy
Please help us maintain accurate Personal Data by updating any changes. We may also request updates from you periodically.
8. Security Safeguards
Vinora is committed to protecting your Customer Data with reasonable security measures, including encryption and firewalls. We are not liable for misuse if reasonable precautions are not taken by the customer.
9. Updates to the Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website, and the English version will prevail in case of discrepancies with other translations.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please contact Vinora at contact@vinora.com.sg
Part B: Privacy Policy for Data Collected through Vinora’s Websites
1. Security Safeguards
We take online data protection seriously and use secure servers and SSL encryption to safeguard your information. We also monitor network traffic to detect and prevent unauthorized activities.
2. Cookies
Vinora uses cookies to enhance your online experience. Cookies store anonymous Statistical Data to improve our services. You can manage cookie settings through your browser. You can customize your preferences directly here :
3. Clickstream Data
We may track clickstream data to improve our website's functionality and user experience. This data is aggregated and not linked to individual customer records.
4. Links to Other Websites
Vinora’s website may contain links to other sites. We are not responsible for their policies or practices, so we recommend reviewing their privacy policies.
5. Minors
If a minor has provided data without parental consent, please contact us to remove the data and unsubscribe the minor.
6. Google Analytics
We use Google Analytics to track website usage and improve our services. Google may use this data for its own purposes. Refer to Google’s Privacy Policy for more details.